TRA Board held an informal meeting with consumer protection agencies, NGOs, major telecom stakeholders and TRA experts on Thursday, May 20 at 2:00 PM at the TRA premises to discuss the latest developments and TRA actions in protecting Lebanese consumers of telecommunications services.

Several topics were openly reviewed and discussed and more particularly:

• The four regulations that were drafted to protect consumers: Consumer Affairs Regulation (CAR), Code of Practice for Value Added Services (VAS), Human EMF exposure Limit Regulation (EMF) and Quality of Service and Key Performance Indicator (QOS)
  
  
• The CPD hotline (1739) that handles consumer complaints and the TRA coordination with Service Providers to resolve them
  
  
• TRA actions regarding Children protection in cyberspace and Cybersecurity
  
  
• TRA actions to support the disabled in telecommunications

The meeting opened the floor to many interesting discussions with the invitees to better understand their needs.

To view the press release click here