The TRA has published within the QoS Regulation the Key Performance Indicators and the Target Levels. The KPIs parameters along with corresponding target levels are mandatory minimum standards that Service Providers shall comply with. The Authority will publish, on a regular basis, the target levels for the defined QoS and KPI parameters.

Target Levels for QoS and Network Performance Parameters

• Fixed Network Services
• International Voice Services
• Domestic Leased Line Services
• International Leased Line Services
• Mobile Telecommunications Services
• Wireless Data Services (<2048 bit/s)
• Wireless Broadband Data Services (≥ 2048 bit/s)
• Fixed Prepaid Card Services
• Audio Text Services
• Premium Charge Services
• Wireline Data Services