The company should not release your customer information to you when you call them unless you provide a password. If you do not provide a password, your telephone company should not release your customer information to you unless they send it to your address held on record or call you at the telephone number they hold for you on record. Your telephone must provide password protection for your on-line account.

If you visit a company store or office in person with valid identification, your company can provide you with all your customer information.

Your company must notify you immediately when it creates or changes a password, a back-up for a forgotten password, an on-line account, or an address on record.

Finally, your company must disclose your customer information to any person designated by you if you make the request in writing.