November 08, 2012

The TRA has received a grant from the International Bank for Reconstruction and Development (IBRD), toward the cost of the Telecommunications Regulatory Capacity Building Project and intends to apply part of the proceeds of this grant to payments under the contract for "Supervision of Implementation of "On-line" Transition of TRA".

In line with the practices of many government agencies around the world, TRA will move towards managing its work through an internal on-line environment. This will improve control over documentation, reduce the risk of document loss or manipulation, and cut the need for physical storage space. It will also automate process workflows, thus ensuring the efficient management of all aspects of the TRA business.

The services required under this project are the implementation of a Content Management System (i.e. Document Management and Workflow) including the automation of a number of TRA developed processes. Training for administrators as well as end users is required under this project. The TRA will procure the needed off the shelf software and hardware, separately yet in parallel to implementing this project.

Therefore the TRA is looking for an electronic document management and workflow system that will provide a managed online environment for the TRA to undertake its regulatory work. The management provided by the system includes management of current and past documents, management of records and implementation of workflow for major TRA processes. This Information System includes adapting off-the-shelf software to the needs of TRA or developing software code customized for the TRA (in case off-the-shelf software is not available). The system will be designed keeping in mind the needs of TRA staffers and the physical and logical security of the data stored in the on-line environment. Adequate training and mainstreaming efforts for staff will also be needed. The TRA is now inviting eligible firms to indicate their interest in providing these services.

Interested firms must provide information proving that they are qualified to perform the services (brochures, description of similar assignments, experience in similar CMS projects, availability of appropriate skills among staff, etc.).

The information should clearly indicate a narrative description of past assignments, contact details of the clients, contract’s value and persons-months of key staff provided by the firm through the TRA provided template.

Expressions of interest may be submitted by individual firms as well as existing or proposed associations between firms, e.g., joint ventures and sub-consultancies. Once the short-list of the qualified firms, which is expected, for the assignment, to enclose a maximum of six firms or associations of firms, is finalized, any association among short-listed firms may only be changed with the written approval of the TRA. Only those short-listed firms will receive the Request For Proposals (RFP) with detailed Terms of Reference and be invited to submit technical and financial proposals. The RFP for the assignment is expected to be issued in January 2013. Interested eligible firms for the assignment may obtain further information at the following link www.tra.gov.lb/Capacity-Building or by contacting the TRA at the address below.

A firm will be selected in accordance with Quality and Cost Based Selection (QCBS) and the procedures set out in the World Bank’s Guidelines: Selection and Employment of Consultants by World Bank Borrowers May 2004 (revised October 2006 and May 2010).

Expressions of interest must be delivered to the address below or by email at cbtf@tra.gov.lb by 23 November 2012. Telecommunications Regulatory Authority, Marfaa 200 Building, Beirut Central District, Beirut, Lebanon. Main : + 961 1 964 300 Fax : + 961 1 964 341.

NB: This Request for interest was also sent for publication in the official Gazette.