The Telecommunications law 431/2002 specifies that the TRA shall establish procedures for standards, reporting and monitoring compliance with infrastructure expansion targets and quality of service standards.

QOS standards include but are not limited to requirements related to the service access delay, call completion rates, fault incidence and time to repair, dial tone delays and other faults that occur during the day.

The objective of the technical Quality of Service (QoS) and Key Performance Indicators (KPI) Regulation is to mandate a minimum set of standards that a Service Provider with Significant Market Power shall meet  and to identify a meaningful set of KPIs for the mobile, fixed, data and ISP services.  It will be the objective of the TRA to ensure these KPIs are regularly published to assist users to make informed decisions as to their service provider(s).

The QOS was launched for public consultation and interested parties submitted their feedback by the closing date after having reviewed the integral version of the concerned document.

The feedback was submitted by email at info@tra.gov.lb and by courier (hard and soft copy) to the TRA’s address. 

To view the regulation that will be issued and published soon, click here.