December 30, 2025

We recently asked our LinkedIn community a simple but important question:

Strong governance is the foundation of customer trust. In your opinion, which of the following makes the biggest difference?

Here’s how respondents answered:

• Faster complaints resolution — 40%
• Transparent pricing — 37%
• Clear data-privacy policies — 23%

While the sample is not statistically representative, it still offers a meaningful snapshot of what users value most and it helps guide our work .

Two messages come through clearly:

People want issues resolved quickly and fairly: timely complaint handling is a core element of trust.
Transparency in pricing is almost as important: clear and predictable pricing helps consumers feel protected and in control.

How this shapes our priorities

These insights reinforce priorities the TRA is actively working on:

• Strengthening frameworks for efficient complaint handling
• Requesting from Service providers to enforce transparent, fair pricing practices
• Updating and clarifying data-protection and privacy guidelines in coordination with relevant stakeholders
• Intensifying communication so consumers of telecom services understand their rights and how to exercise them

The Consumer Affairs Regulation, which will soon be issued and published in the Official Gazette by the TRA, sets out clear and practical rules for filing, handling and resolving complaints from both consumers and service providers, while also reinforcing transparent pricing practices across the sector.

Every conversation helps us better understand our stakeholders’ expectations. We thank everyone who participated in the poll, and we look forward to more dialogue through upcoming surveys, public consultations, and public engagements.