The Information and consumer affairs unit (ICAU) oversees all information matters with the aim of increasing public awareness and protecting consumer interests while promoting transparency. In addition to responding to enquires about the TRA’s activities, it is responsible for organizing forums and lectures, disseminating reports and literature, and managing the TRA’s websites. In its role as the main link between consumers and the TRA, it prepares consumer statistics, questionnaires, reports and analyses, as well as dealing with complaints concerning disputes between service providers and subscribers.