The Consumer Affairs Regulation protects consumer rights by requiring Service Providers to issue a code of practice, making public all services offered, and to issue terms of services to protect personal and confidential information. 
The Consumer Affairs Regulation also guides consumers and Service Providers when dealing with complaints, by establishing a consumer complaints procedure and protects vulnerable groups.

The Consumer Affairs Regulation is launched for consultation. Interested parties can submit their feedback before 12th July 2007 after having reviewed the integral version of the document.

The feedback can be submitted by email at info@tra.gov.lb or by courier (hard and soft copy) at the TRA, Marfaa 200 Building Second Floor, Beirut Central District along with the Cover Sheet for response to a TRA Consultation.
 
The final version of the Consumer Affairs Regulation will be published in Arabic and English after the end of the Consultation.